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James Robertson is the managing director of Step Two Designs (, a leading vendor-neutral intranet and content management consultancy located in Australia. For many more articles like this one, visit the Step Two Designs site.

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There are a number of fundamental principles that underpin the design and delivery of successful search. These relate to the way that staff use search, and the types of tasks they are trying to complete. They are also built on an understanding of staff motivations and behaviors. These principles are not new or radical, rather they are built upon the observation of many users when they search. They distil down common behaviors and approaches that can be analyzed to help design better and more effective search tools . . . Download the Free PDF version of this paper.

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