While search tools have become the de facto entry point to the web for almost every person with an internet connection, effective search behind the firewall is far from a given. Organizations must consider not only the technologies offered, but must closely examine the indivudals who will use the tools and how they will be using them. White offers insights that will work for companies large and small, which he has gleaned from decades of work consulting on the design and management of intranets and extranets, and the deployment of enterprise information portals.
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PHOTO: Michelle Manafy and Martin White at Buying & Selling EContent 2007. Photo by Mark Goldstein.