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CrownPeak Unveils Search Service
Posted Dec 3, 2004 Print Version     Page 1of 1

CrownPeak has unveiled CrownPeak Search, an on-demand Web site search system designed to automatically learn from both the behavior and content on customer's Web sites and deliver the most relevant search results. Two years in development, CrownPeak Search is designed to monitor each search request and user interaction to learn and improve over time. It is an on-demand search tool built specifically to add value to web content, helping organizations enhance the site search experience for site visitors.

Like the company's CrownPeak CMS content management solution, CrownPeak Search is offered as "software-as-a-service," so there is no hardware to buy, packaged software to install, or changes needed to existing environments. Upfront costs have been minimized in favor of economical monthly maintenance fees. Early customers include Crain Publishing and the Office of the U.S. Trade Representative.

Because CrownPeak Search is delivered as a software service, CrownPeak is available to work with customers on fine-tuning search results. This tune-up process is included in CrownPeak's standard monthly software fees. Additionally, progressive matching technology adjusts for misspellings and interprets the intent behind the search phrase used and the returns are organized by exact match, partial match, synonyms, misspellings, related concepts, and so on in an effort to eliminate returning "no results found" messages.

CrownPeak Search features include: Site Search--progressive Search Results, automated or manual categorization and clustering, related linking, spell checking, support for dozens of document file types and 100+ text file types, and the ability to search and view results in context. Customization Capabilities--control over design and layout, keyword purchase and promotion, configurable search criteria, and XML results return. Site Indexing--incremental crawling, indexing of password protected sites, indexing of multiple domains, and control over indexing timing and depth. Software as a Service--browser-based administrative interface, full reports on successful searches, queries not found, most popular search terms, etc., email report summaries, and quarterly tune-up for search results.

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