Verity Inc. has announced the immediate availability of version 3.8 of the Verity Response integrated online self-service solution. This marks the first release of the product under the Verity Response brand. The product was previously known as NeuroServer, prior to Verity's acquisition of the NativeMinds' strategic assets in March 2004. Verity Response aims to reduce costs associated with customer support call centers, as well as IT and HR help desks. Verity Response acts as a virtual representative (vRep) that combines search, FAQ, and "contact us" functionality on an organization's Web site. The product aims to comprehend what users are asking, and returns a single response ranging from a short explanation, a link to a Web page, or a pre-populated eform. Verity Response also provides feedback mechanisms to collect information to better understand end-users' needs and drive down support costs.
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