The Business Objects Crystal xCelcius dashboard, for example, automatically integrates results from Attensity VoC. The solution combines structured and unstructured feedback for in-depth and actionable customer sentiment and feedback reports. Attensity VoC also includes alerts that can be easily programmed to immediately inform the appropriate personnel--such as service managers or product engineers--when new issues arise, when known issues reach a critical point or when outliers are found in the analyzed text. Attensity says the software can be used as a standalone application and also integrates with major business intelligence systems. |