Zenprise has released Version 2.0 of its service management software, which provides real-time, automated diagnosis and resolution of operational issues across the Microsoft Exchange environment. The company reports Zenprise 2.0 gives administrators the ability to proactively manage the user's e-mail experience by finding and fixing e-mail access problems, degraded performance or receipt of bounced messages.

New and enhanced features in Zenprise 2.0 include:

Self-healing--The software automatically informs customers on how to resolve issues experienced on the Zenprise Management Server.

Issue identification in clustered environments--V. 2.0 adds the ability to proactively identify and resolve problems in clustered environments.

Support for external expert knowledge--The Zenprise Symptom Database catalogs all known Exchange-related issues with their associated causes and solutions. Zenprise 2.0 supports knowledge from third-party providers, including O'Reilly Media's technical books and Microsoft.

Enhanced prediction--Zenprise 2.0 creates a baseline of the user's environment and checks against historical performance to identify potential problems. Using the Symptom Database, it can alert administrators to symptoms that will affect users and provide solutions before the user experiences any issues.

Pricing starts at $15 per user for 1,000 users.