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March 03, 2010

Table of Contents

Google Gets Stung by Its Own Buzz
Searching for Social at Enterprise Search Summit West
The Google enterprise fabric
Google Buys Social Search Startup Aardvark
Convera Closes Firstlight Merger
SaaS solution suits ARC’s technology and budget needs
API Enables ChaCha Q&A Service on Websites, Apps
Managing SharePoint
CMS Watch changes name to The Real Story Group

Google Gets Stung by Its Own Buzz

The week of Feb. 9, 2010, may go down as one of the worst in Google'scorporate history in terms of product launches and public reaction. Onthat day, Google Buzz ( every Gmail account holders' workspace through an auto-setup,opt-out routine. Other than widespread rumors of an announcement theday before, Gmail users had no warning that potentially highly personalinformation would suddenly be shared with their most-used contacts(email addresses) through cloud computing technology. Over the ensuing7 days, Google weathered an angry online swarm of complaints that ithad failed to account for personal privacy requirements.

Read the story by David Mattison in ITI NewsBreaks.

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Searching for Social at Enterprise Search Summit West

 This year's EnterpriseSearch Summit West was a bit different than previous years; alignedclosely with the co-located KMWorld program, the more streamlinedconference allowed search-focused attendees to take full advantage ofthe three day event or to maximize their knowledge seeking across thelarger KMWorld conference. Held November 17-19 in San Jose, Calif., thesummit covered everything from federated and semantic search, to thetopic people just can't seem to stop talking about: social search.

Click here to read the highlights, published at

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The Google enterprise fabric

In the last half of 2009, Google operated like a medieval wool mill. The basic technology works, and the mill operators have been focusing on increasing production. But Google is a 21st century company. What few of its competitors and customers have realized is that Google is now in production mode.

What evidence do I have that Google has shifted from applied engineering to output from its information factory? Consider these announcements:

ITEM: Los Angeles signed up to run its e-mail and word processing via Google Apps.

ITEM: The Google Search Appliance now speaks “tweet”—that is, search results from content processed by the GSA can contain real-time content from the feed.

ITEM: Google Apps now interact with Google Groups. From a technical point of view, this is a modest change. From the Google Apps user in an enterprise, a new collaborative option is available to exercise.

ITEM: Google supports Outlook with Google Apps for e-mail, calendar and contacts ... not much more than a connector but an interesting development for Microsoft.

ITEM: Google rolled out a connector for the BlackBerry Enterprise Server. Gmail gains more utility for users of the popular Research in Motion (RIM) devices, which are standard equipment on Wall Street and in the U.S. government.

ITEM: Google Translate can now be hooked into enterprise applications via a Google applications programming interface. Star Trek’s communicator seems poised to dock in organizations worldwide.

If we step back, Google’s recent announcements beg the question: “What is Google’s intent?”

The easy answer is that Google wants a great piece of the enterprise market. On the surface, the notion that a Web search and online advertising company can challenge the likes of IBM, Microsoft, Oracle, SAP, SAS and dozens of other established vendors is silly. One person told me after one of my Google technology lectures: “Google is a bit like Don Quixote, charging at the windmills owned by some of the biggest, most entrenched and powerful vendors in the world.”

I don’t agree, and that sense of an upstart going after the likes of IBM or Oracle as futile or just plain crazy is held by some. I have a letter written by a senior IBM executive a year ago that told me in no uncertain terms that IBM knows plenty about Google. The implication was that Google was no threat to Big Blue.

Framework for business

A more informed response might relate Google’s actions to the growing interest in cloud computing. The new buzzword is old wine in plastic bottles in my opinion. But the phrase “cloud computing” now evokes some powerful associations. Those range from the popularity of browser-based access to information to cost reduction. If information technology is “out there” in the cloud, then the system professionals “here” in the firm’s data center might be put on a slenderizing regimen.

Employees are more difficult to manage than vendors locked down with a service level agreement. Google is a cloud operation, and the company’s push into the enterprise can be viewed as nothing more than a logical extension of Google’s core business. Instead of advertisers and Web surfers, Google aims to serve employees of organizations. The cherry on the ice cream sundae is that the brutal license and support fees may be reduced or eliminated in certain situations.

My analyses of Google indicate that it is positioning itself to be the framework for business. Let me explain what that means. First, the push into the enterprise is part of a larger initiative. The Google technology platform scales. As a result, significant economies result from more than a decade of investment in the Google next-generation computing platform. The push into the enterprise with the items I mentioned at the outset of this column boil down to several strategic issues.

First, Google operates a more homogeneous software and applications delivery network than most of its competitors. The payoff is that Google can hook together different components quickly and economically. The new announcements are little more than applets despite their sophistication. The key point is that Google can deploy new features and services quickly and at a lower incremental cost than some firms. Consider the expense of moving an organization’s employees from Windows XP to Windows 7 and then migrating legacy SharePoint servers to the 2010 version. Google does not impose that burden on its customers nor does its approach to software trigger those massive efforts.

Second, Google has the magnetism of its ubiquity among the post-1994 cohort. Some recent college graduates want to bring Google solutions into their employers’ organizations. Over time, Google will ride that demographic bulge into enterprise information technology organizations despite the pushback from the incumbent vendors. Because of its subsidizing business model, Google is in no hurry to generate enterprise revenues. As a result, the company just needs to move with measured steps. The Google approach seems to be “why hurry?” Google’s reluctant bride approach exerts market pressure because competitors don’t know what Google will do next.

Headache relief?

Finally,  the economic climate is forcing organizations to rethink the hockey stick costs that some enterprise software vendors impose on their licensees. One CMS vendor finds itself in hot water with a U.S. government agency because of the cost of a system and the lengthy deployment time. The issue is a result of the system’s not performing to the requirements in the statement of work. Enterprises want software that works. As important is the need to get solutions deployed that do not require continuous difficult-to-predict maintenance as well as customization services work. The appeal of a Google-like solution is easing the migraines that traditional enterprise software vendors trigger in some of their corporate clients.

Viewed from that perspective, Google’s push into the enterprise is going to be increasingly disruptive. Let’s look at two examples and then try to glimpse the future Google might be crafting.

Bottom up approach

Google Maps have become synonymous with next-generation applications. In the enterprise with a field sales force, I see increasing evidence that mobile devices that can display Google Maps and other Google information are becoming more commonplace. Apple made an effort to thwart some of Google’s telephony services, but Google continues to gain ground in providing mobile employees with useful information.

The ability to access enterprise content from a mobile device, regardless of telephone company or device manufacturer, means bottom up pressure from employees. Enterprise vendors have traditionally operated from the top down. The bottom up approach with Google Maps is a new competitive threat for incumbent enterprise software vendors. I don’t know how those large vendors are going to deal with a revolution from grassroots.

Next, the Google Wave technology is a moving target. As I write this, Google Wave is a combination of e-mail, search and communications. Google has made some of the code available to anyone under an open source license. Most of the demonstrations of the Wave technology are similar to laboratory experiments. A popular legal podcast called This Week in Law uses Wave to give listeners a real-time dataspace to exchange ideas. Over time, Google Wave could morph into a complement to Google Apps and Google mobile services. The impact of waves is visible over time. That’s how Google Wave may work—eroding IBM’s Lotus Notes and Microsoft’s SharePoint a molecule at a time.

Looking forward to 2010, Google seems to be content with intermittent disruption. The idea is that each product or service perturbs the existing ecosystem of enterprise software. The consequences of disruption are tough to predict. But when cracks appear, those clever enough to spot them can exert more pressure. Like the wave analogy, cracking the foundation can cause change. At first, there is not much risk of collapse. As the months and year pass, the instability of the foundation increases. At some point, the structure built on that foundation can give way.

In 2010, I anticipate Google’s causing some established enterprise software vendors to experience a collapse. The vendor won’t go out of business, but some of the markets on which those incumbents depend may undergo a shift. Google may be the beneficiary of its strategy of disruption. The established enterprise software vendors are in the same precarious position as residents of San Francisco. The big one is coming. No one knows when. But it is coming.

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Google Buys Social Search Startup Aardvark

Google has spent a reported $50 million on Aardvark, a social search site.

Aardvark users enter a search question and are matched with someone in the Aardvark network with the relevant expertise and interests to answer it. It usually takes a few minutes to generate responses. Aardvark is free to use and is available through Google Labs.


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Convera Closes Firstlight Merger

Convera Corporation announced a merger of its operating subsidiaries with Firstlight Online Limited. Convera now owns 33.3% the total outstanding common stock of Vertical Search Works, Firstlight's parent company, and adjustments may take that number up to 42%. The original shareholders of Vertical Search Works own the remaining shares of the new company.


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SaaS solution suits ARC’s technology and budget needs

The Atlanta Regional Commission (ARC) has launched a new Web site with enhanced search engine optimization. The regional planning and intergovernmental coordination agency for Atlanta, Ga., and the surrounding 10-county area, chose iAPPS Content Manager from Bridgeline Software, a developer of software-as-a-service (SaaS)-based Web application management solutions.

ARC wanted a new content management system that would provide powerful search engine features and accommodate an increasing number of content contributors with flexible seat licensing for current and future needs. It also sought a solution with an easy-to-use administrative interface, as well as role- and permission-based workflow.

ARC eventually selected iAPPS Content Manager because it offered those capabilities, as well as such functionality as a forms builder, RSS feeds, blogging tools, and robust document and digital asset management.

Julie Ralston, ARC communications director, says, "The option of the SaaS environment enabled us to stay within our project budget parameters and keeps us from having to worry about product updates and site security. Bridgeline handles all of that."

Bridgeline reports that for ARC, it developed seamless, backend integration with many internal applications including geographic information system (GIS) technology and events calendars.

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API Enables ChaCha Q&A Service on Websites, Apps

The free service ChaCha, which provides quick answers to users' questions, launched three APIs to developers that will provide access to the service's database of questions and answers through any website or application. The three APIs allow developers to access the database for quick responses, display the most popular questions and answers under a given topic, and find out popular topics and questions across the service.

ChaCha's database of questions and answers is updated in near-real time to provide insight into users' questions, which arrive via SMS and a web browser interface. With the new APIs, publishers are able to customize questions and answers around specific topics, guiding the real-time updates to specific topics that will interest readers of the website. The three APIs are also designed to compliment the recently released Facebook, iPhone, and Twitter applications from the service.


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Managing SharePoint

Ensim, recognized for its user provisioning and access control software, has added SharePoint Manager to its Unify Enterprise Edition’s suite of integrated tools. The company reports Unify SharePoint Manager supports both SharePoint 2007 and the upcoming SharePoint 2010 release, providing enhanced provisioning, management and compliance capabilities for SharePoint Server 2010.

Ensim claims Unify SharePoint Manager ensures that when users are provisioned and managed, business and policy objectives are met on a secure, cost-effective basis.

Key features of Ensim Unify SharePoint Manager include:

Automated provisioning of SharePoint sites, including site collection and sub-sites—allows administrators to centralize administration of SharePoint and implement chargeback mechanisms as appropriate.

Permissions management—managing user permissions on various SharePoint sites enables users to meet compliance goals by providing a complete picture of who has access to each area.

SharePoint group management
allows employees to add themselves to SharePoint groups based on IT policy.

Real-time user and resource reporting.

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CMS Watch changes name to The Real Story Group

The well-respected, vendor-neutral analyst firm CMS Watch announces  it has changed its name to The Real Story Group, a reflection of its long-time tagline, "Get the Real Story."

"The new name better reflects what we've been doing for nearly a decade: covering a variety of content-oriented technologies, while debunking vendor marketing hype and delivering detailed, objective analysis," explains Real Story Group President, Tony Byrne.

The Real Story Group has launched a new research platform at its new Web site, as well as three separate, more targeted service areas tailored to specific audiences. The three service areas are:

  • CMS Watch, which concentrates on contemporary Web site and intranet leaders who need the latest information on Web analytics, collaboration, community software and Web content management system technology.
  • Enterprise Information Watch, which supports information specialists concerned with digital asset management e-mail archiving, document and records management, portals, component-based publishing, XML, search and related disciplines, and
  • SharePoint Watch, which is dedicated to enterprises that are considering either making or expanding an investment in SharePoint.

"We’re changing more than just our name," explains Real Story Group principal, Theresa Regli, "We're providing new, Web-based services to deliver the kinds of specialized expertise our research customers have been asking for, including online access to the latest vendor evaluations." New subscriber services include:

  • real-time access to the latest vendor evaluations and comparison charts,
  • topic-based advisory papers and Webinars covering industry best practices and emerging trends,
  • vendor-free discussion forums where subscribers can share ideas and ask questions of fellow subscribers and Real Story Group analysts, and
  • dedicated analyst advisory time with specific discipline and vendor experts.

"Our customers have told us they really value our detailed vendor evaluations when they are selecting tools, but they also want the same candid advice across the entire duration of their technology lifecycles," notes Real Story Group principal, Alan Pelz-Sharpe. "Now we’ll deliver that."

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